Get Your Heat Pump Problem Sorted — Without the Runaround
Speak directly with HP Energy for heat pump troubleshooting, product support, VEU enquiries, and on-site installer inspections when needed. Whether your system has stopped working, isn't performing properly, or you simply need help understanding what to do next, our team can guide you toward the right solution.
Quick initial assessment. No obligation to proceed with repairs, replacement, or upgrades.
Homeowners across VIC, NSW, QLD & SA
A Heat Pump Problem Shouldn't Turn Into Hours of Calls, Guesswork and Frustration
When something goes wrong with your system, finding the right person to help can often be harder than the problem itself.
Waiting often makes the situation more frustrating. You lose time trying different fixes, contacting different companies, or living with a system that isn't performing as it should. And if the system really does require repair or replacement, delaying the assessment can mean more inconvenience for your household.
You may be dealing with:
- A heat pump that has stopped working or isn't heating properly.
- Confusing settings, error messages, or product instructions.
- Uncertainty about whether the issue is the unit, installation, or another part of the system.
- No clear idea whether you need troubleshooting, servicing, repair, replacement, or an installer inspection.
One Call to HP Energy Gives You a Clear Next Step
HP Energy provides homeowners with a central support pathway for heat pumps, energy products, VEU-related enquiries, and installation concerns. We don't just take your enquiry — we help move it toward a solution.
Identify the issue
Our team first helps identify what you are dealing with. If it can be addressed with simple guidance, we'll point you in the right direction.
Coordinate an inspection
If the system needs to be physically assessed, we can help coordinate an installer or service professional to inspect what you currently have.
Understand your options
If your existing system is no longer right for your home, we can help you understand suitable replacement or upgrade options. Less guessing. Fewer unnecessary calls.
Getting Help From HP Energy Is Simple
Tell Us What's Happening
Call HP Energy and explain the problem you are experiencing. We'll ask a few simple questions about:
- Your current heat pump or energy system
- What the system is doing
- When the issue started
- Whether it is still operating
- Any installation or performance concerns
Get the Right Support Path
Based on the information you provide, our team can guide you through the next appropriate step. That may include:
- Basic troubleshooting
- Product operating instructions
- Service guidance
- Installation support
- Repair or replacement assessment
- VEU-related information
Arrange an Inspection When Needed
If your issue cannot be properly assessed over the phone, HP Energy can help coordinate an on-site installer or service inspection.
The installer can assess the existing system and help determine whether servicing, repair, replacement, or another solution is the most appropriate next step.
From an Ageing System to an Efficient Heat Pump
When an inspection shows a replacement is the smarter move, our licensed crews handle the upgrade end to end — with VEU-related opportunities factored in where eligible.
The existing system
An older hot water unit assessed on site to confirm whether servicing or replacement made more sense for the household.
The heat pump upgrade
A new energy-efficient heat pump installed by an HP Energy licensed crew — no subcontractors, one warranty team.
Get the Right Help Without Wasting Time Figuring It Out Yourself
Faster Support
Direct access to the HP Energy support team, so you can quickly understand your next step instead of spending hours searching online or contacting multiple providers.
Greater Clarity
Troubleshooting, product guidance and installer support in one pathway, so you can make informed decisions about your existing system without unnecessary confusion.
More Confidence
Professional inspection and upgrade guidance when needed, so you can understand whether your system should be repaired, replaced, or upgraded before committing to a larger expense.
Real Customers, In Their Own Words
"Needed a large heat pump to replace our old gas unit and reached out to a few companies. HP were fantastic right from the start — they found a tank large enough for our 8-person household at a reasonable price and asked the right questions. Communication was top notch from operations to accounts. Sam and Abhi were excellent. Genuine, professional, value for money and customer care. Five stars."
★ Verified Google review
"HP Energy recently completed an installation of a Reclaim heat pump hot water service at my home. From start to finish my dealings with HP and Sam in particular were easy and hassle free. The team did a wonderful job and the unit is working perfectly. Highly recommended."
★ Verified Google review
"Sam, from HP Energy is a very friendly, helpful and knowledgeable person. He acted on all his promises. All the installers are very easy to deal with and they are very professional and friendly too. Highly recommended."
★ Verified Google review
"Excellent and reliable service! Harry was incredibly prompt and more than happy to help at any time. Communication was excellent and he followed up to ensure everything was working perfectly. Highly recommend HP Energy for hot water installations!"
★ Verified Google review
"The hot water unit I got is so nice and it's quiet. Dealing with HP was easy and good — Yeni was so patient with me. Great company and product. Installers were great guys. I recommend any day."
★ Verified Google review
"Sam was fantastic to deal with — great customer service. Very happy with the install of my hot water system at a reasonable price. I would recommend."
★ Verified Google review
Your System Is Already Giving You a Reason to Call
Contact HP Energy and get a clearer understanding of what is happening with your system and what you should do next.
- Initial heat pump issue assessment
- Troubleshooting guidance
- Product operating support
- Installation concern assessment
- Service and repair guidance
- Installer inspection coordination
- Replacement pathway assessment
- VEU-related enquiries
- Heat pump upgrade options
- Solar & battery enquiries
- Home electrification opportunities
One call could save you hours of guesswork
No obligation to proceed with a repair, replacement, or upgrade after your initial enquiry.
Call HP Energy Nowor call us directly on +61 432 888 599
Send Us Your Enquiry
Tell us a little about your system and what's happening. Our team will review your enquiry and get back to you with the most appropriate next step — no obligation to proceed.
- Call us+61 432 888 599
- Email usinfo@hpenergy.com.au
- ServicingVIC · NSW · QLD · SA
Fill in your details and we'll be in touch shortly.
Not Sure Whether You Should Call? Start Here.
How much of my time will this require?+
The initial call is designed to be straightforward. Simply explain what is happening with your system and answer a few questions about your product and installation. From there, our team can help identify the most appropriate next step. You don't need to diagnose the problem yourself before calling.
Will HP Energy be able to help with my specific system?+
Support will depend on your product, installation, location, and the type of issue you are experiencing. Our team can first assess your enquiry and determine whether we can provide guidance directly or whether an installer or service inspection is required. We can also assist with enquiries relating to heat pumps and other supported home energy products.
What happens if the system needs an expensive repair or replacement?+
You are not committed to purchasing anything simply by contacting HP Energy. If your system requires further work, our team can explain the available options first. Where appropriate, this may include:
- Repair
- Servicing
- Replacement
- A more efficient heat pump
- VEU-related upgrade opportunities
- Solar
- Battery storage
- Broader home electrification
You can then decide which option, if any, is right for your home.
One Call Could Save You Hours of Guesswork
If your heat pump isn't working properly, you need help with an existing energy product, or you want an installer to inspect your system — start with HP Energy. Get the problem assessed. Understand your options. Take the right next step.